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Microsoft Teams

Ticketing inside
Microsoft Teams.

Native Microsoft Teams integration. DM the MSP Process bot or @mention a channel and a verified ticket opens instantly. End users never leave Teams — every interaction is identity-verified and logged to your PSA.

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Native
Teams bot
DM + @mention
Both supported
Verified
Every interaction
PSA
Logged

The gap. And how we close it.

Without verified intake, every PSA / ITSM / helpdesk on the market accepts attacker requests as easily as it accepts real ones. MSP Process closes that gap inside the tools you already run.

Without MSP Process

Teams support without verified intake.

  1. 01User DMs a tech directly in Teams — no ticket, no audit.
  2. 02Tech replies and acts in Teams on trust alone.
  3. 03Privileged action runs — no MFA in the loop.
  4. 04Insurance asks for the audit trail — it's a chat history.
With MSP Process

Teams support with MSP Process.

  1. 01DM the MSP Process bot or @mention a channel — verified ticket opens instantly.
  2. 02MFA push fires inside Teams before any privileged action.
  3. 03Tech reply lands in the Teams thread AND syncs to the PSA.
  4. 04Full audit chain — Entra identity, device, time — written to the ticket.

How the integration works.

Four steps from connect to verified. Most MSPs are live and writing verified records back to Microsoft Teams the same day.

  1. App Install

    Install the MSP Process Teams app — verified business publisher, GDAP-ready.

  2. Entra ID Auth

    Bot reads Entra ID identity automatically — no separate login.

  3. Verify Inline

    Privileged actions trigger an Authenticator push inside Teams.

  4. Sync Back

    Ticket opens in your PSA with full Teams transcript + verification chain.

What gets synced. In both directions.

Six capabilities live the moment you wire the integration. No scripts, no consulting engagement, no per-tenant setup.

MSP Process Teams bot

Verified business publisher · green check · GDAP-ready for MSPs.

Bot

Direct message ticketing

DM the bot → verified ticket opens instantly in your PSA.

DM

Channel @mention support

@mention the bot in a Teams channel — ticket opens with context.

Channels

Entra ID native

Bot reads Entra ID identity automatically — no separate login.

Identity

Branded adaptive cards

Rich Teams adaptive cards with action buttons inline.

Notifications

Reverse identity verification

End user can verify the tech is real with one tap inside Teams.

Verified Tech

Live view: verified intake in action.

A real Microsoft Teams event stream from a tenant running MSP Process — captured during a live verification flow.

Your Microsoft Teams investment. Extended.

Connect the API in minutes. Every helpdesk request now flows through verified identity — without leaving Microsoft Teams.

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