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Duo Security

Zero Trust EUV via
Cisco Duo.

Already running Duo for MFA? MSP Process uses Duo's push flows and device trust signals to verify every helpdesk request — with Duo Admin Panel audit integration and full device compliance checks.

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Duo
Native push
Device
Trust signals
Admin
Panel logs
Policy
Aware

The gap. And how we close it.

Without verified intake, every PSA / ITSM / helpdesk on the market accepts attacker requests as easily as it accepts real ones. MSP Process closes that gap inside the tools you already run.

Without MSP Process

Duo Security alone.

  1. 01Attacker bypasses Duo at login by calling helpdesk.
  2. 02Helpdesk resets password — Duo enrollment changed.
  3. 03Attacker enrolls their own device.
  4. 04Duo now protects the attacker, not the user.
With MSP Process

Duo Security + MSP Process.

  1. 01Every helpdesk request fires a Duo push to the registered user.
  2. 02User approves on a Duo-trusted, healthy device.
  3. 03Device trust, location, and posture all evaluated.
  4. 04Helpdesk never resets without Duo-verified proof.

How the integration works.

Four steps from connect to verified. Most MSPs are live and writing verified records back to Duo Security the same day.

  1. Admin API Link

    Connect the Duo Admin API — MSP Process never sees secrets beyond scope.

  2. Push On Action

    Every privileged helpdesk request fires a Duo push to the registered device.

  3. Trust Eval

    Duo device health, OS version, geo, and posture all factored in.

  4. Admin Panel Audit

    Every verification appears in the Duo Admin Panel for unified audit.

What gets synced. In both directions.

Six capabilities live the moment you wire the integration. No scripts, no consulting engagement, no per-tenant setup.

Duo push

Native Duo push approval on every privileged helpdesk request.

Push

Device trust

OS compliance, disk encryption, firewall status checked on every push.

Health

Geo + network policy

Duo geo-fencing and network posture policies enforced.

Location

Duo Admin Panel logs

Every verification appears in the Duo Admin Panel audit trail.

Audit

Duo group policies

Duo group policies respected for step-up auth.

Groups

No helpdesk bypass

Helpdesk cannot reset Duo enrollment without Duo-verified proof.

Bypass

Live view: verified intake in action.

A real Duo Security event stream from a tenant running MSP Process — captured during a live verification flow.

Your Duo Security investment. Extended.

Connect the API in minutes. Every helpdesk request now flows through verified identity — without leaving Duo Security.

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