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Your service desk in their pocket.

A field-ready mobile app that gives every technician their tickets, schedule, secure SMS, and on-call alerts in one place. Every interaction logs back to your PSA in real time. No more switching apps. No more lost context. No more SMS sitting on personal phones.

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500+
MSPs deployed
100%
SMS logged to PSA
Real-time
Schedule sync
iOS · Android
Native apps
Field-Ready · PSA-Native

Everything a field tech needs. Nothing they don't.

Tickets. Schedule. SMS. Live chat. On-call alerts. All in one app, all wired to your PSA. Built for the technician who's already in a server closet, not behind a laptop.

Onsite quick ticket creation

Spin up a ticket in seconds with customizable templates. The tech is already onsite — they shouldn't have to call the dispatcher to log a follow-up. Customer, asset, contract tier, and SLA are pre-filled.

Template Engine

Live chat from the tech app

On-call resources update notes, change ticket status, and chat with clients without unrolling a laptop. Every message lands in the PSA ticket log. Status changes happen in real time.

PSA-Synced Chat

Secure SMS, off personal phones

Stop your techs texting clients from their personal numbers. The app sends and receives SMS over your PSA-bound number, fully logged. When a tech leaves, the conversation history stays.

Compliance-Grade

Schedule on the road

Technicians see their full appointment day, drive-time gaps, and per-client SLA windows. Push reminders fire 24h, 1h, and 15 minutes before. Reschedules sync back to your PSA calendar automatically.

PSA-Aware

Real-time ticket & schedule alerts

New ticket assigned. Client replied. Onsite appointment in 15 minutes. Page-out from on-call rotation. The right alert at the right moment, routed only to the techs who need to act.

Smart Routing

On-call rotation in your hand

If you're on call, the app is the pager. After-hours calls and P1 alerts ring through Push, SMS, and Teams. Snooze, accept, or escalate — all logged. Off-hours? Other techs sleep through it.

Sleep-Safe
Voice → AI → PSA Ticket

Speak it. Ticket appears.

From the field, hands full of tools. The tech taps the FAB, dictates the issue, and Alpha fills the ticket. Every step lands in your PSA.

  1. 01

    Tap the + on any screen

    The floating action button is always visible from Tickets, Home, or Schedule. One tap to start.

  2. 02

    Hold the mic and speak

    Tech describes the issue out loud. No forms, no typing, no stylus. Hands stay on tools.

  3. 03

    Review the dictation

    Verbatim transcript shown. Edit if needed, otherwise tap Process and let Alpha take over.

  4. 04

    Alpha extracts the fields

    Priority, summary, description, company, type, sub-type — all auto-filled and editable.

  5. 05

    Ticket lives in your PSA

    Created in ConnectWise / HaloPSA / Autotask. Synced. Audited. Tech moves to the next thing.

Auto-Tracked · Auto-Billed

Mileage and expenses that fill themselves in.

Every drive between tickets logs automatically — start, end, distance, time. Receipts get captured by snapshot. At month-end, expense reports build themselves and sync straight to your PSA.

  1. 01

    Auto-detect every drive

    The app senses when the tech leaves a site and starts a trip in the background. No "start trip" button. No forgotten miles.

  2. 02

    Tag the trip to a ticket

    GPS distance is matched to the ticket(s) the tech was working. One drive, multiple stops, all attributed and billable to the right client.

  3. 03

    Snap receipts on the spot

    Parking, tolls, gas, parts pickup — one photo and the line item is captured, OCR'd, and attached to the ticket. No paper, no chasing.

  4. 04

    Expense report builds itself

    At month-end, every approved trip and receipt is rolled up into a per-tech expense report. Reimbursable miles applied at your IRS rate.

  5. 05

    Sync to PSA & accounting

    Mileage and expenses post as billable lines to ConnectWise, Autotask, or HaloPSA — and export to QuickBooks for payroll reimbursement.

Field Work · Before & After

The gap between "we have an app" and we have this.

Most MSP techs juggle PSA on a laptop, SMS on a personal phone, and a sticky note for on-call. Here's what changes when the field gets a real tool.

✕ Without the tech app

The current state of "mobile MSP"

  • ×SMS lives on personal phones. Conversations vanish when techs leave. Compliance auditor takes one look and shuts you down.
  • ×Tickets get logged later. Tech finishes onsite, drives back, opens the laptop, types the notes. Hours of context evaporate.
  • ×No real-time client comms. Tech replies from a personal number that never reconciles to the ticket.
  • ×On-call is a guessing game. Phone rings, tech wakes up, fumbles for laptop just to see what's happening.
  • ×Schedule changes don't propagate. Dispatcher reshuffles in PSA, tech finds out at the door of the wrong client.
✓ With MSP Process Tech App

Field work that actually feels modern

  • ✓Every SMS lives in the PSA. Branded sender, full thread, audit-ready. Techs leave and the history stays.
  • ✓Tickets logged in real time. Tech updates from the chair next to the server, with photos and voice memos attached.
  • ✓Client chat without the laptop. Live chat, status updates, secure file sends — all from the tech's phone, all synced.
  • ✓On-call alerts that explain themselves. The push tells the tech what, who, and how urgent. Snooze, accept, escalate.
  • ✓Live schedule with reminders. PSA reshuffles propagate instantly. 24h, 1h, and 15-min reminders fire to the right tech.
Real Outcomes

Numbers from MSPs running the tech app.

Average results across the first 90 days post-rollout.

92%
Reduction in lost SMS history
Personal phones replaced by branded sender · full audit trail.
3.4×
Faster onsite ticket logging
Real-time entry from the field · no end-of-day backlog.
100%
PSA sync on every interaction
SMS · chat · ticket updates · all written back automatically.
$0
Per-tech licensing
Included with every MSP Process Pro and Pro + AI plan.
Our techs used to text clients from personal phones and log tickets at the end of the day from memory. Now every interaction is in the PSA before they leave the parking lot. Compliance got easier. Onboarding got faster. New hires are productive on day one.
Gary Allen
Director of IT · David Allen IT Solutions
Live in your tenant in 10 minutes

Give your techs the right tool.

Book a 30-minute demo. We'll deploy the Technician App into your PSA, walk through the field flow, and onboard your first technician live. iOS and Android, no per-tech license fees.

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