Blogs
Eliminating Technician Impersonation: Why End-User Controlled Verification is the Only Secure Solution for MSPs
The MSP industry is facing a growing security threat—attackers impersonating technicians to deceive end users. These bad actors pose as legitimate MSP staff, tricking users into granting access to sensitive systems. To combat this, many MSPs consider solutions like...
Introducing AI VoiceAssist: Revolutionizing MSP Support with Voice-Powered Automation
AI VoiceAssist for MSPs is the next evolution in delivering fast, efficient, and automated customer support. Designed specifically for Managed Service Providers, AI VoiceAssist handles calls and creates support tickets, helping MSPs improve response times and client...
Halo PSA End User Verification
MSP Process is excited to announce our Halo PSA integration for End User Verification. It takes less than 5 minutes to setup and gives you the ability to verify your users via SMS or Email with the code automatically logged to the ticket. Our Halo Custom Tab Features:...
New Release: Microsoft Authenticator Support for End User Verification
MSP Process, the trusted leader in End User Verification, is excited to announce support for Microsoft Authenticator! Our End User Verification now supports the app that nearly all of your users will have installed already on their devices. Your users won't need to...
New Release: DUO Security Support for End User Verification
MSP Process, the trusted leader in End User Verification, is excited to announce support for DUO Security! Verify your users quickly with DUO Security if your users have it already installed already on their devices. Your users won't need to install a separate app to...
Unlocking Efficiency: Why SMS/Text Reigns Supreme for Service Desk Communication
📱 Immediate Attention: - High Open Rates: SMS messages boast an open rate of over 98%, ensuring your message is seen almost instantly. - Quick Response Times: Most people read text messages within minutes, facilitating faster communication and issue resolution. 📲...
Mastering End User Verification: Ensuring Security and Trust in a Digital Age
End-user verification is essential for Managed Service Providers (MSPs) for several reasons: it enhances security, improves service efficiency, and builds client trust. Here’s why it’s crucial: 1. Enhanced Security Prevent Unauthorized Access: Ensures only authorized...
