Bring AI automation to every channel your clients use with MSP Process, from answering calls to logging work in your PSA (professional services automation).
FIND YOUR FIT
Start with the work your team needs to handle, then compare dedicated alerting with a platform that also handles calls and tickets.
PagerDuty / AlertOps fits when you need on-call rotations for enterprise-scale alert volumes and already handle your service desk's calls and tickets elsewhere.
MSP Process fits when you want AI Voice to answer calls, route urgent requests to on-call and log each interaction against the ticket.
WHAT YOU GAIN
SEE IT AT WORK
Compare how MSP Process handles the work around an alert, from your client's first message to your team's callback and ticket record.
Your on-call rotations sit alongside tickets and voice, so your team can handle escalations within the same platform.
When your client calls after hours, AI Voice answers and triages the request, then pages your on-call team only when it's urgent.
Your team can see the page, text and callback against the same ticket as they take on the client's request.
Requests from Teams, SMS, WhatsApp, portal, email and chat are triaged before paging, bringing your clients' conversations into the same process.
Your team gets one audit trail across the incident lifecycle, without handing the record between three tools for each request.
Use this comparison to check the capabilities your team needs, from on-call scheduling to the channels your clients use.
| Capability | MSP Process | PagerDuty / AlertOps |
|---|---|---|
| On-Call Scheduling & Escalation | Yes | Yes |
| Verified Ticketing on every channel | Yes | No |
| AI Voice Agent, 24/7 call handling | Yes | No |
| AI Voice, caller identity verification | Yes | No |
| End User Verification (EUV) | Yes | No |
| Reverse Technician Verification | Yes | No |
| Teams ticketing | Yes | No |
| SMS / MMS ticketing | Yes | No |
| WhatsApp ticketing | Yes | No |
| Branded Client Portal & Mobile App | Yes | No |
| AI Triage & Categorization | Yes | No |
| Mass SMS Broadcast | Yes | No |
| Secure Password Reset | Yes | No |
| Secure Data & File Sharing | Yes | No |
| Insurance-Ready Audit Trail (full lifecycle) | Yes |
Sourced 2026-09-09.
No comparison page is honest if it pretends a competitor has nothing going for them. Here's the real story.
Moving from PagerDuty / AlertOps is usually a 1-day project, with most teams keeping PagerDuty active for monitoring webhooks during a transition month. We share an onboarding plan, and an admin walks you through moving your on-call setup to MSP Process.
LET'S TALK AUTOMATION
See MSP Process answer your calls, handle your tickets and log the audit trail as you explore replacing PagerDuty and 4+ more tools.
Walkthrough
Product walkthrough
Quote
Bring us the process you most want to stop doing by hand.
