Vishing is the easiest attack you have
An attacker calls, pretends to be an exec, and asks for an MFA reset. Your tech has 30 seconds and no verification path. 80% of confirmed MSP breaches in 2024 started with a voice call.
Identity gap
Your MSP's 24/7 AI Service Desk.
Verify callers, triage requests, reset passwords, schedule appointments, route issues to the right technician, create fully documented tickets, and capture automated time entries — without voicemail, hold times, or after-hours call centers.
- 24/7
- Calls answered & ticketed
- < 3s
- Identity verified on call
- 100%
- Transcribed & audit-logged
Phone is the highest-trust channel and the least monitored.
Every other channel has a paper trail. Voice gets a sticky note. A caller says "this is the CEO" and your tech believes them — because there's nothing in the workflow that says otherwise. After hours, the call goes to voicemail and the SLA goes with it.
After-hours pages every tech, for nothing
Real emergency, password reset, or wrong number — your on-call has to wake up and find out. Voicemail-to-email loses 30% of context. The tech costs more than the ticket.
Burnout driverZero audit, zero transcript
"What did the caller say?" becomes "I think they said…". Compliance has no record. Disputes have no proof. When the auditor asks for the voice channel log, the answer is silence.
Compliance holeTriage takes 4× longer than it should
A human listens, transcribes, categorizes, opens the ticket, routes it. By the time it's in the PSA, the caller has emailed, slacked, and called again. The same incident, four channels, no joins.
Time sinkA verified voice agent that talks like your team.
Not an IVR. Not a voicemail box. A trained voice agent that knows your clients, your PSA, your on-call schedule, and your tone — and turns every call into a ticket with a full transcript and a verified caller identity.
Always-on voice agent
Answers every call in under one ring, 24/7. Handles overflow, holidays, on-call gaps. No more voicemail black hole — every caller talks to your brand, every time.
No voicemailIdentity verified on the call
Number match, voice biometric, or Authenticator push — caller identity confirmed in seconds, before any sensitive action. Vishing attacks fail at hello.
MFA-on-voiceIntent-aware triage
Listens to the issue, categorizes against your PSA's classification, sets priority, and routes — to the right tech, the right queue, the right escalation path. In under 3 seconds.
PSA-trainedTicket created. Transcript attached.
Every call ends in a structured ticket — caller, intent, priority, recording link, full transcript. No more "I think they said." Search transcripts across every call, every client.
Auto-ticketedOn-brand voice & persona
Your agent name, your tone, your introduction. Trained on your runbook, your common issues, your dispatch language. Sounds like a human on your team — because the persona is yours.
Your brandFull audit chain in the PSA
Every call: caller, identity check, intent classification, ticket ID, transcript, recording — written to your PSA as a structured, timestamped audit row. Auditor-ready, searchable, exportable.
HIPAA · SOC 2 · CMMCPassword resets handled by voice.
The most common ticket your techs touch. AI VoiceAssist takes the call, verifies the caller, generates a single-use branded reset link, and closes the ticket — usually before a tech ever sees it.
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Caller asks for a reset
Intent detected on the first sentence — routed to the password-reset workflow without a menu tree, hold queue, or IVR shuffle.
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Identity verified on-call
Authenticator push to the caller's registered device. Biometric on the phone. No reset advances without an approved push.
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Single-use link issued
Branded portal link delivered by SMS to the registered number. 24-hour expiry. MFA-gated reveal. Burns on first read.
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Ticket closed in your PSA
Full chain — caller, identity event, link generation, delivery, password set — written to the PSA ticket. Audit-ready, exportable.
SC
VERIFIED
Intent"I need to reset my password."
Intent
VerifyAuthenticator push · approved on iPhone
Verified
GenerateSingle-use branded reset link
Generated
DeliverSMS sent to +1 (415) 555-0118
Delivered
Ticket #5128 · closed
47s end-to-end
0 tech touches
78%
Resets resolved without a tech
47s
Average end-to-end
100%
MFA-gated before any reset
$0
Tech labor per reset
Ring → greet → verify → triage → ticketed, logged, done.
Every inbound call runs the same five-step protocol. Median time from ring to ticket: 47 seconds. Identity verified before any sensitive action. Full transcript and recording attached to the ticket.
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Ring
Inbound call hits your number. Picked up in under one ring — 24/7, all your queues, every overflow.
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Greet
Your branded agent answers in your tone. Knows the client by their number. Sub-second latency, natural turn-taking.
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Verify
Identity gate before any action. Number match plus Authenticator push, voice biometric, or back-channel SMS code. Median: 2.1s.
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Triage
Listens, classifies against your PSA categories, sets priority, picks the queue or escalation path. Done in under 3 seconds.
-
Logged
Ticket created · transcript attached · recording archived · SMS confirmation sent · audit row written. The whole chain, one ticket.
The only voice option built for the modern service desk.
IVRs frustrate. Voicemail loses. Answering services don't know your PSA. Generic AI bots don't know your runbook. AI VoiceAssist is trained on your business — and it ticketizes every call.
Voicemail
IVR / phone tree
Answering service
AI VoiceAssist
24/7 answered
Caller leaves message
Routes to a queue
Human picks up
Branded agent · < 1 ring
Identity verified
No
No
Caller-claimed only
Number + push + biometric
PSA ticket created
Manual transcription later
Tech enters it
Service writes a note
Auto · structured · routed
Full transcript
Audio only
None
Summary if you're lucky
Verbatim · searchable
Audit chain
None
Routing logs at best
None
PSA · timestamped · per call
Knows your PSA
No
No
No
Categories · queues · on-call
Cost per call
$0 + lost SLA
Hardware + maintenance
$3–$8 per minute
Cents per call · flat tier
"What did the caller say?" becomes a one-click answer.
Every inbound call writes a structured audit row to the PSA ticket. Verbatim transcript, identity-check trail, intent classification, and a link to the call recording. Searchable across every client, every quarter, every auditor visit.
14:22:08
Inbound call answered · +1 (415) 555-0118 → Globex IT mainRing time 0.8s · branded greeting served · agent persona: "Globex IT"
RING
14:22:11
Caller identified as Sarah Chen (CFO) · number-match on fileRoster lookup: HaloPSA contact #2218 · last verified 2026-03-21
IDENTIFIED
14:22:14
Identity verified · Authenticator push approved on registered deviceMethod: MS Authenticator · device hash 9f2…a47 · 2.1s to approve
VERIFIED
14:22:38
Intent classified · M365 auth issue · priority P2 · queue: Productivity-L2Confidence 0.94 · model: gpt-4o-2026-02 · 1.4s
TRIAGED
14:23:01
Ticket #5117 created in HaloPSA · transcript attached · recording archivedRouting: L2 queue · SMS confirmation sent to caller · audit row written
LOGGED
After-hours used to wake the on-call tech three times a night. With AI VoiceAssist running our overflow, that's down to one real escalation a week — and every other call is already in HaloPSA with a transcript when the team logs in.
JK
Jamie Kowalski
VP Service Delivery · NorthPath MSP
Hear it in action on a real call.
Book a 30-minute demo. We'll dial a live AI agent trained on your runbook, run a verified call end-to-end, and show you the transcript, the ticket, and the audit row land in your PSA in real time.