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Unlocking Efficiency: Why SMS/Text Reigns Supreme for Service Desk Communication

by patrickl | Apr 1, 2023 | Cybersecurity

📱 Immediate Attention: – High Open Rates: SMS messages boast an open rate of over 98%, ensuring your message is seen almost instantly. – Quick Response Times: Most people read text messages within minutes, facilitating faster communication and issue...

Mastering End User Verification: Ensuring Security and Trust in a Digital Age

by patrickl | Mar 1, 2023 | Cybersecurity

End-user verification is essential for Managed Service Providers (MSPs) for several reasons: it enhances security, improves service efficiency, and builds client trust. Here’s why it’s crucial: 1. Enhanced Security Prevent Unauthorized Access: Ensures only authorized...
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