CloudRadial and Invarosoft offer client portals. MSP Process brings AI automation to your service desk through AI Voice, Teams, SMS, WhatsApp, chat and a client portal.
FIND YOUR FIT
Start with the way your clients ask for help, then compare what each product brings to your team's day.
CloudRadial / Invarosoft fits when you need a branded client dashboard and already have the other tools your service desk needs.
MSP Process fits when you want your portal, AI Voice, Teams, SMS, WhatsApp and chat together in one client experience.
WHAT YOU GAIN
SEE IT AT WORK
Explore how MSP Process connects your client portal with the calls, messages and everyday requests your team already handles.
Give your clients a branded portal and mobile app where they can open tickets, reset passwords and share files.
When a client calls about a password reset, AI Voice brings that interaction into the same portal and your PSA, your professional services automation system.
With Reverse Technician Verification, your clients can confirm the caller is your technician, a Patent Pending capability unavailable in CloudRadial.
Your team can send branded, one-time secure links from the portal, replacing PwPush for work CloudRadial doesn't cover.
Replace 5+ subscriptions by bringing your portal, voice answering, SMS, identity, scheduling and password push into one platform.
Use this comparison to check the capabilities your team needs, from client requests and call handling to scheduling and file sharing.
| Capability | MSP Process | CloudRadial / Invarosoft |
|---|---|---|
| Branded Client Portal & Mobile App | Yes | Yes |
| Portal actions tied to verified identity | Yes | No |
| AI Voice Agent, 24/7 call handling | Yes | No |
| AI Voice, caller identity verification | Yes | No |
| End User Verification (EUV) | Yes | No |
| Reverse Technician Verification | Yes | No |
| Teams ticketing | Yes | |
| SMS / MMS ticketing | Yes | No |
| WhatsApp ticketing | Yes | No |
| AI Triage & Categorization | Yes | No |
| Mass SMS Broadcast | Yes | No |
| On-Call Scheduling & Escalation | Yes | No |
| Calendar / Self-Service Scheduling | Yes | |
| Secure Password Reset | Yes | |
| Secure Data & File Sharing | Yes | No |
Sourced 2026-09-09.
No comparison page is honest if it pretends a competitor has nothing going for them. Here's the real story.
Switching from CloudRadial / Invarosoft is usually a 1-day project, with most teams starting with one client tenant. We share an onboarding plan and an admin guides you through adding AI Voice and identity, then moving remaining clients within a couple of weeks.
LET'S TALK AUTOMATION
See MSP Process answer your calls and handle tickets across the channels your clients use. We'll show you how it can replace CloudRadial / Invarosoft and 4+ more tools across your service desk.
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Bring us the process you most want to stop doing by hand.
