Bring AI automation to your MSP on every channel your clients use, with MSP Process handling calls, tickets and everyday service desk work.
START WITH YOUR WORK
Start with the work your team needs to handle, then compare a single-purpose tool with a broader service desk platform.
Traceless fits teams that want a stand-alone identity check during calls and keep their other service desk tools with separate vendors.
MSP Process fits teams that want calls, tickets and everyday workflows together, with fewer separate tools to manage across their MSP.
WHAT YOU GAIN
INSIDE THE PLATFORM
Explore how MSP Process brings client channels, call handling and service desk workflows together for the requests your team handles every day.
Your team gets 13+ identity-check methods across Authenticator, Duo, AI Voice, Teams, SMS, WhatsApp, Photo ID, Secure Links, Email, Phone, Client Portal and Live Chat.
Your clients can confirm that the caller is your technician before granting access, supporting Zero Trust beyond the initial client identity check.
A client calls about a password reset, and 24/7 AI Voice answers, checks their identity, opens the ticket, triages it and routes it.
Bring ticketing, AI triage, automation bots, quick ticketing, voice time entries, on-call, scheduling, secure password reset and secure data sharing into one platform.
Your team gets a ticket record of each identity-checked action across every channel, while Traceless records only the identity check itself.
Compare the capabilities below against your team's daily work, from answering client calls to scheduling support and recording actions in tickets.
| Capability | MSP Process | Traceless |
|---|---|---|
| End User Verification (every channel) | Yes | Yes |
| Reverse Technician Verification | Yes | No |
| AI Voice Agent, 24/7 call handling | Yes | No |
| AI Voice, caller identity verification | Yes | No |
| Teams ticketing | Yes | No |
| SMS / MMS ticketing | Yes | No |
| WhatsApp ticketing | Yes | No |
| Live Website Chat | Yes | No |
| Client Portal & Mobile App | Yes | No |
| AI Triage & Categorization | Yes | No |
| On-Call Scheduling & Escalation | Yes | No |
| Calendar / Self-Service Scheduling | Yes | No |
| Mass SMS Broadcast | Yes | No |
| Secure Password Reset | Yes | No |
| Secure Data & File Sharing | Yes | No |
| Voice Time Entries | Yes | No |
| Insurance-Ready Audit Trail | Yes |
Sourced 2026-09-09.
No comparison page is honest if it pretends a competitor has nothing going for them. Here's the real story.
Switching is usually a 1-day project, and most teams keep Traceless installed for a week while routing new tickets through MSP Process. We share an onboarding plan, and an admin walks you through it before you retire the old subscription.
LET'S TALK AUTOMATION
See MSP Process answer calls, handle tickets and record the work, then discuss replacing Traceless and 5+ more tools for your team.
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Bring us the process you most want to stop doing by hand.
