Connect MSP Process with the tools you already run.

MSP Process is built to integrate seamlessly with the best-of-breed PSA, RMM, identity, and collaboration tools MSPs and IT teams already use. Bidirectional sync, event webhooks, and unified identity across your whole stack.

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12+: Native integrations
1000+: MSPs & IT teams
Bi-dir: Ticket & identity sync
0: Scripts required

PSA Integrations

Your PSA, extended.

Every ticket, company, contact, SLA, and time entry syncs bidirectionally — MSP Process adds Zero Trust identity and AI orchestration on top of the PSA you already run.

PSA

ConnectWise PSA

The industry-standard MSP PSA. Full bi-directional ticket, company, SLA, and time-entry sync.

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PSA

Datto Autotask

Enterprise MSP PSA. Native webhooks, contract-aware ticket routing, asset linking.

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ITSM

ServiceNow

Enterprise ITSM integration. Incident, change, and problem record sync for internal IT.

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PSA

HaloPSA

Modern MSP PSA. Deep field mapping, custom workflow triggers, SLA enforcement.

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PSA

Kaseya BMS

Kaseya BMS ticketing sync, time capture, and billing integration.

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PSA + RMM

SuperOps

Unified PSA + RMM. Ticket, asset, and automation sync with MSP Process identity.

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Collaboration & Identity

Meet your users where they are.

Teams, Authenticator, Duo — MSP Process plugs into the identity and collaboration tools your clients already have open all day.

Chat

Microsoft Teams

Ticketing inside Teams. DM a bot, @mention a channel — a verified ticket opens instantly.

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Identity

Microsoft Authenticator

Push verification for EUV. Zero Trust identity on every ticket request.

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Identity

Duo Security

Duo-native verification flows for MSPs running Cisco Duo as their MFA provider.

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Helpdesk & RMM

Plug into your existing helpdesk.

Running Syncro, Freshworks, or Zendesk? MSP Process layers identity, AI triage, and orchestration on top — without replacing your helpdesk of record.

PSA + RMM

Syncro

Native Syncro integration. Ticket sync, asset context, and tech assignment automation.

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Helpdesk

Freshworks

Freshdesk & Freshservice integration. Two-way ticket sync with verified identity attached.

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Helpdesk

Zendesk

Zendesk connector for MSPs supporting enterprise clients on Zendesk Support.

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Don't see yours? We build integrations by request.

REST API, webhook events, Zapier, and a growing partner SDK. If your PSA, RMM, or identity tool isn't listed, we can usually have a working integration in 2–4 weeks.

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One platform. Every tool.

MSP Process doesn't replace your stack — it orchestrates it. Book a demo to see how your integrations come alive.

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