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Field reports from MSPs running Zero Trust service desks. Threat intel, AI Voice walkthroughs, deployment playbooks, and customer case studies.
A walkthrough of the platform, on a call that suits you.
A vendor-neutral guide to the five capabilities that actually reduce helpdesk phishing and impersonation risk — end-user verification, phishing-resistant in-call MFA, reverse technician verification, AI voice verification, and audit — and how the main categories of helpdesk systems compare.
5 min read
The IT helpdesk is now the most-attacked identity boundary. A complete, framework-aligned model for verifying who is really on the other end — phishing-resistant MFA, contextual risk, least privilege, and auditability — before any sensitive support action runs.
7 min read
AI VoiceAssist is a voice-powered assistant built for MSPs that answers client calls, captures issue details, and automatically creates support tickets — freeing your team to focus on solving high-priority issues.
3 min read
Attackers are increasingly impersonating MSP technicians to trick end users into granting access. End-user controlled verification removes the attacker from the loop and stops these social engineering attempts at the source.
3 min read
End-user verification is essential for MSPs: it enhances security, prevents social engineering, supports compliance, and builds client trust while keeping the service desk running efficiently.
2 min read
SMS boasts a 98%+ open rate and faster response times than email or voice, making it the ideal communication channel for MSP service desks looking to resolve tickets faster.
1 min read
Where the dispatcher hours go — and how AI Triage gives most of them back without compromising the client experience.
3 min read
Six real call transcripts from MSPs running AI Voice in production. The patterns — and the moments where humans still need to step in.
4 min read
Pragmatic deployment guide for ConnectWise PSA MSPs — what to enable day one, what to roll out in week two, and the change-management pitfalls.
4 min read
Lessons from a 15-year MSP, building one category-defining product, and starting over for the channel's next problem.
4 min read
Anonymized walk-through of an East Coast MSP that ran our automation playbook for 90 days. Numbers, hours saved, dollars retained.
4 min read
Deepfake voice cloning is now consumer-grade. How Authenticator and Duo push challenges inside the call defeat the attack — and where the gaps still are.
3 min read
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